FAQs of Total Music Downloader

Total Music Downloader Downloads the online musics from internet, and then can be played anywhere without network connected. All the downloaded is to your private uses legally.

FAQs

Question 1: What is the difference between trial version and full version?

A: The only difference is that the trial version of Total Music Downloader can convert only 3 minutes for each movies while the full version has no such limit. After you have bought a license, we'll send you keycode to unlock the limitation to be full version.

Question 2: What Benefits do we have after Registration?

A: First, unlimited use without any time and function restrictions. Second, FREE upgrades to the updated versions of the same product released.

Question 3: How can I get the free trial version of the software?

A: Download the software you want from our website and install it.

Question 4: Why I didn't receive the license code for several hours after my purchase?

A: You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox.

If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.

If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

If you are under one of the last two situations, please contact our Support Team at support@youtube-mp3-download.com to get assistance.

Question 5: How can I get the product and license?

A: Once you complete the online order, you were supposed to receive an email with the order information and license code. If you haven't recieved the register email from us in 24 hours, please contact us at support@youtube-mp3-download.com.

Trial version of Total Music Downloader is available on our website. For your convenience, just click here to download the program.

Question 6: What if I lost the license code?

A: Please provide us with detailed information about your purchase, such as email address, user name, etc, product name, when you paid. Send these information to us at support@youtube-mp3-download.com.

Question 7: What should I do if no musics was detected?

A: As usual, our software will detect the musics that playing online automatically. But for some unexpected reasons it may fail to detect the musics. The suggestions to solve the problem are that firstly refresh the webpage and try to download again. If it doesn’t work, please check if you are using is the latest version, if not, please upgrade to the latest version. However, if you do have the latest version, please contact our support team with the special URL that you can’t download. Our customer service representative will give you an answer within 24 hours.

Question 8: How can I find the version number of the program I have just purchased?

A: To find the version number, you can click "About" in the "Help" menu, and you will find the version number on the pop-up page.

Question 9: How can I know if there is an upgrade chance for me?

A: Commonly, any upgrades or renewals on our program will be displayed on our website first. So you can pay attention to our website from time to time. Also, to keep informed, you can subscribe our free newsletter. Any news about our program's renewal will be included in newsletter and sent to you betimes. Furthermore, you can also find sales promotion chance in newsletter at the earliest convenience.

Question 10: How can I update my program to the latest version?

The updates are free of charge. To make a free update, you can contact us for new registration code for upgrade.

Question 11: What information should I offer you to solve my problem?

A: The more details you give us, the more quickly we will find out the problem. When you describe your problem, please inform us of what your system configuration is, how you operated and what error occurred as well. If possible, you'd better send us your files for investigation as well as the screenshot of the error.